Better Systems for Communicating with Your Customers
ABOUT THE SHOW
Communicating with your customers is one of the most important things you can do to grow your business. When you communicate better with your customers you leave them feeling in safe hands every step of the journey with you. You trust and rapport with them and if you do an excellent job you turn them into raving fans of your business and brand.
In episode 65, we discuss the importance of effective communication with your customers and systems you can implement in your business to achieve this no matter how big or small your current business.
SOMETHING TO TWEET
When we communicate better in our business, our business performs better. - Jason Skinner
WHAT YOU'LL LEARN
Dale Carnegie offers practical and proven advice on how to deal with people and understand them in order to get along well with them to make your life more rewarding. Carnegie believed that financial success, to a very large extent, depends on 'the ability to express ideas, to assume leadership and to arouse enthusiasm among people'.
The E-Myth, Michael Gerber dispels the myths surrounding starting your own business and shows how commonplace assumptions can get in the way of running a business. He walks you through the steps in the life of a business from entrepreneurial infancy, through adolescent growing pains, to the mature entrepreneurial perspective, the guiding light of all businesses that succeed. He then shows how to apply the lessons of franchising to any business whether or not it is a franchise.
Stephen R. Covey's book, The 7 Habits of Highly Effective People®, continues to be a best seller for the simple reason that it ignores trends and pop psychology and focuses on timeless principles of fairness, integrity, honesty, and human dignity.
Join other business owners in our Free Facebook Community all sharing their trials, ideas and wins in business. It's a fantastic community of driven and supportive entrepreneurs.
Jason:So the very first step in the process is, how do you do that? How do you communicate effectively, to set clear expectations for your customer? And the very first thing I always think of when I'm looking at helping businesses with this, implement this stuff is to put yourself in your customer's shoes, always be thinking in terms of your customer.Continued....
AN EMAIL SYSTEM
When it comes to sending emails you need an email service provider that ticks All The Boxes.
I have used and trialled many email and automation systems in my 20+ years of business, from free inexpensive systems to the more elaborate, expensive and high end.
Convertkit, ticks all the boxes and is game changer when it comes to getting results with your email marketing.
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