Podcast

How To Get Consistency In Customer Service

Episode 74

About The Show

One of the most challenging tasks as a business owner is to get consistency in customer service and delivery within their business.
As your business grows and you employ more and more people to help you grow it is very easy for your service levels to drop or become inconsistent depending on who is doing what on a particular day.
Your customers are educated and spoilt for choice now and it is critical as a business owner that you have a grasp of delivering an exceptional customer experience every single time no matter how big or small your business is.

What You'll Learn!

Why delivering consistent and exceptional customer service every time is important to your business bottom line.
Why it’s your role as the business owner to be the driver of the customer experience in your business.
How to get your team and culture in your business aligned with your customer experience expectations.
Systems and processes you as the business owner can practically implement to engage your team and ensure consistency as you scale and grow your business.

Links Mentioned

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Full Episode Transcript

CHEAT SHEET!

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About Your Host

Jason Skinner

Jason has been helping business owners to grow and maximise their profits and business performance for over 20 years. He takes the complicated out of business and will show you in a practical easy step by step approach, how you can take your business goals and dreams and turn them into reality without the stress and uncertainty. As a qualified CPA Accountant and Business Coach, he can help you with everything from reading and understanding the critical numbers in your business through to identifying and driving the critical activities that get the desired results you are seeking in your business fast. Jason started The Business Made Easy Podcast out of his passion for helping business owners to realise their dreams and make business success a reality. Each week he shares practical, actionable tips you can implement to take your business to the next level.