Effective Customer Experiences with Matthew Barnett
ABOUT THE SHOW
Matthew Barnett from Bonjoro knows all about delivering an exceptional customer experience to grow your brand and weld customers to it.
Technology has allowed your customers to be more educated and informed when they make purchase decisions, so it is imperative that when they come to your business they are acknowledged, made to feel special and appreciated.
We talk about the importance of building these relationships with Matthew and why they are so important to your business success.
We also discuss how, with tools like Bonjoro, these relationships are easy to scale and deliver effectively and efficiently in your business.
WHAT YOU'LL LEARN
EXCEPTIONAL CUSTOMER EXPERIENCES
START WITH BONJORO.
Bonjoro is the tool you to start building exceptional customer experiences in your business.
Bonjoro provides a hassle free simple way to WOW your customers and potential customers with a personal video message personally tailored straight to their inbox.
Results show that the faster and more personalised you make the customer on boarding process in your business the higher the retention rate and customer satisfaction as well.
Jason: We're gonna talk about some important issue in business being the customer journey and you guys from Bonjoro are experts in enhancing and delivering a customer experience. Can you just tell us where you're seeing the state of play in business at the moment in terms of customer journey and getting a new customer on board?
Matt: It's that - I think there's been a lot of rush in the last few years towards scale and scale's great. We love scale but I guess to back that up, everyone's up, um, been building more automation.Continued....
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