Podcast

How To Provide A Great Customer Experience

Episode 08

About The Show

Today is another solo episode where I discuss the importance of making it as easy as possible for you customers to do business with you.

I’m a strong believer you can never make it too easy for people to deal with you.

What You'll Learn!

Why it is important to make it easy as possible for customers to interact with you
The one thing McDonald’s does to make it easy for customers to order
The trap of selling instead of focusing on how the customer feels when entering your store or purchasing from you
Areas to identify when examining your customer experience
Examples of poor customer service and how lasting impressions can make all the difference
Why you should never penalise your customers for doing business with you
Creating advocates instead of just customers

Links Mentioned

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FRUSTRATED WITH WORDPRESS?

I WAS TOO.

I'll be honest with you the thought of going into Word Press used to frighten me.

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I discovered Elementor, which is essentially a drag and drop page builder for Word Press and it's been a game changer for me.

It's how I have built this site and in fact this very post you are reading now.

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Simple Drag & Drop interface to save tonnes of time.
Easy to set up templates
Simple to learn and Quick Start Tutorial.
No Coding or complexity
Mobile friendly and easy to format
Inexpensive and cost effective
Fast proactive back up and support Item
100's of pre-formatted landing page templates included

Elementor is simple to install and operate. It's a simple Word Press plug-in that you can have up and running and start creating and building your site in no time.

I have found the Elementor Support Community to be the best value because you get access to all their professionally designed themes as well so you can really hit the ground running.

Full Episode Transcript

CHEAT SHEET!

Cashflow is critical to success in business. You can have the best business idea ever, but if you can’t generate cash and pay the bills you won’t survive.

Grab my 12 simple ways to boost your cashflow cheatsheet!

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When We Realese

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About Your Host

Jason Skinner

Jason has been helping business owners to grow and maximise their profits and business performance for over 20 years. He takes the complicated out of business and will show you in a practical easy step by step approach, how you can take your business goals and dreams and turn them into reality without the stress and uncertainty. As a qualified CPA Accountant and Business Coach, he can help you with everything from reading and understanding the critical numbers in your business through to identifying and driving the critical activities that get the desired results you are seeking in your business fast. Jason started The Business Made Easy Podcast out of his passion for helping business owners to realise their dreams and make business success a reality. Each week he shares practical, actionable tips you can implement to take your business to the next level.