The Customer Experience Strategy
ABOUT THE SHOW
A Customer Experience Strategy is one of the most critical things you can have in your business. Gone are the days of just providing great customer service. Your customers are now more informed than ever when they engage with your business.
In Episode 48 we go through examples of how the little things can zap the overall customer experience in your business without you even realise it's happening!
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Jason: Alrighty, let's get into today's show. I want to talk about the area in business called customer experience. Just a bit of background, customer experience is different to just customer service. Customer experience goes a lot, lot deeper and what I want, at the end of today's episode, I really want you to have a good understanding of what I'm talking about when we're talking about customer experience in business. CONTINUE...
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