Podcast

The Customer Experience Strategy

Episode 48

About The Show

A Customer Experience Strategy is one of the most critical things you can have in your business. Gone are the days of just providing great customer service. Your customers are now more informed than ever when they engage with your business.

In Episode 48 we go through examples of how the little things can zap the overall customer experience in your business without you even realise it’s happening!

What You'll Learn!

The difference between good customer service and creating an exceptional customer experience.
Why creating an exceptional customer experience in your business is crucial to building long term success in your business.
How to build and implement an exceptional customer experience in your business.

Links Mentioned

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Full Episode Transcript

CHEAT SHEET!

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About Your Host

Jason Skinner

Jason has been helping business owners to grow and maximise their profits and business performance for over 20 years. He takes the complicated out of business and will show you in a practical easy step by step approach, how you can take your business goals and dreams and turn them into reality without the stress and uncertainty. As a qualified CPA Accountant and Business Coach, he can help you with everything from reading and understanding the critical numbers in your business through to identifying and driving the critical activities that get the desired results you are seeking in your business fast. Jason started The Business Made Easy Podcast out of his passion for helping business owners to realise their dreams and make business success a reality. Each week he shares practical, actionable tips you can implement to take your business to the next level.