Podcast

Why Automation Can Be Bad For Business

Episode 98

About The Show

Business process automation can be a huge efficiency gain to just about every business.
It allows you to scale your marketing, your processes and product delivery.
It is not however good for everything.
Process automation can not replace or build human relationships and done badly can quickly and easily be damaging to your business.
In this episode, we highlight two real case studies where businesses have automated their business processes at the expense of good customer service as an illustration of how automation can be more damaging than beneficial.

What You'll Learn!

Why business process automation is great for business and can help you scale.
Why it’s not so great
Where it can go wrong and the costs of getting it wrong in your business
The importance of building human touchpoints in your systems.
How to map out your customer journey to exceed customer expectations

Links Mentioned

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Full Episode Transcript

CHEAT SHEET!

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Grab my 12 simple ways to boost your cashflow cheatsheet!

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About Your Host

Jason Skinner

Jason has been helping business owners to grow and maximise their profits and business performance for over 20 years. He takes the complicated out of business and will show you in a practical easy step by step approach, how you can take your business goals and dreams and turn them into reality without the stress and uncertainty. As a qualified CPA Accountant and Business Coach, he can help you with everything from reading and understanding the critical numbers in your business through to identifying and driving the critical activities that get the desired results you are seeking in your business fast. Jason started The Business Made Easy Podcast out of his passion for helping business owners to realise their dreams and make business success a reality. Each week he shares practical, actionable tips you can implement to take your business to the next level.